Frequently Asked Questions
Everything you need to know about shopping with Steel Cuts.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products covered by a warranty?
Yes, all Steel Cuts products come with a one-year limited warranty against manufacturing defects. If you experience any issues with the quality of your purchase, we will replace it free of charge.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been processed and shipped, you will receive an automated email containing a link to your tracking information. You can also track your package directly through our website's Order Status page.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We are working on expanding our logistics network to include international destinations in the near future.